Write to us: a person answers, not an automated message. Below you’ll find the right address depending on what you need, so your request reaches the person who can close it right away.
Technical support
If you’re already a customer, the fastest channel is the customer area: My account → Support. From there the request is already linked to your services and orders, so you don’t need to tell us which space or domain.
Alternatively, write to tickets@nosurprice.net: the email opens a ticket on its own, and replies continue in the same conversation.
Hours: Monday to Friday, 9:00 to 18:00. Outside these hours you can still write: the ticket opens anyway and is picked up when we reopen.
Administration and billing
For invoices, tax details, refunds and contract matters: admin@nosurprice.net, or by certified email (PEC) to contimichelegavina@legalmail.it.
Invoices are issued in electronic format and transmitted to the Sistema di Interscambio: you’ll also find them in your customer area, without having to ask.
Projects: photos, video, websites
For a quote on filming, a commercial, a website or an e-commerce store, write to admin@nosurprice.net telling us in a couple of lines what you have in mind and when you need it by. We’ll reply with the questions needed to put together a serious quote, not a generic price list.
Company details
GALAXY PICTURES
Via Tiziano Vecellio 6, 20822 Seveso (MB), Italy
VAT No. 10285550967
REA MI832214415
Email admin@nosurprice.net
PEC contimichelegavina@legalmail.it
The address is an administrative office, not a walk-in desk: before visiting, write to us and we’ll set up an appointment.
Before you write to us
Many answers are already written down: what each plan includes is on the plans page, the rules on renewals and cancellation are in the Terms and Conditions, and what we refund and what we don’t is in the Refund Policy. If the answer is there, you’ll find it before we do.